Painful process

To say I am utterly disappointed would be an understatement! On Tuesday, February 5, 2019 I placed an order on the Dis-Chem website. On Wednesday, February 6, 2019 I went to collect some of the stuff as they were available at the store (that information was furnished on the Dis-Chem website). Upon arriving at the store, the staff were unable to assist me as the glitchy website had to give them the go ahead. My orders were then cancelled without my knowledge. No apologies whatsoever. I was later reimbursed with another gift card. I got home and reordered on Wednesday, February, 2019, and again some of the stuff I ordered were available at the store and the rest were going to be ready for collection in 2-4 working days. On Suturday, February 9, 2019 I went to collect what was available (as per the Dis-chem website) and it was made known to me that nothing was available and the manager on duty advised that the website requires one to wait up to 16 days (a good sixteen days). I thought he might have been mistaken until he repeated himself several times. I sincerely asked him to show me where it says one should wait up to 16 days (I am assuming 16 working days), he would not. As per the Dis-Chem website, two items were ready to be collected the next day and the other two in 2-4 working days. I checked wether the store had the products I ordered in stock, and yes the items were in stock but some in low stock. Henceforth I had to rush there before they become unavailable. I used to buy from the Dis-Chem website (click and collect) and collect at your Cavendish branch and I have never experienced any difficulties until now. I would order today and collect the same day if the item is available. Thanks a million to the two ladies who attempted to assist me, Emma and the other lady who is normally seated at the Customer Service Desk. Dis-Chem please kindly reimburse me in cash or with a gift card of a health and beauty/drug store that has an online store that's working perfectly. Also, I want my transport fare that I wasted for the two days to be reimbursed. I would be very ecstatic if this would be as painless as possible this time around. Thanking you in advance for your prompt attention to this matter.