Pack-my-meds not working properly

Good day, Your Pack-my-meds service is not working properly. While I was away on holiday I received an sms stating that one of my scripts were due for a refill, I followed the prompts but then the system wants to use my location and when you try to enter your preferred delivery address the system "bombs out". Seeing that I was due to return home I chose a delivery date for when I would be back home but still nothing has been delivered and now I've run out of Monte Air for my twins. Please fix your system so that it does not use your current location as a delivery address or so that it accepts (properly) an alternative delivery address. Even when I am at the office I have this same problem in Johannesburg.