KS
Karin S

1 reviews | Active since Jan 2016

24 Dec 2024, 11:11

ONLINE SERVICE IS PATHETIC!

I did an order online today for 3x cars (matchbox size), it's 3 for 2, or 3 for R60 (so you save R45). I definitely didn't expect it today. However I was called to let me know they don't have it in stock, which is fine, I can get it when it's in stock (which I expected would be next week or so). Now the lady called again and said the supplier doesn't even have it in stock! They can get 2 cars from another store, and they can give me a 3rd they have in stock, but it's a different type of car so I will need to pay extra. It's not my fault if you don't have or can't get what I order online! I feel I should be given 3 cars, regardless if the one is a more expensive car (and not next December, because the supplier doesn't have). You advertise this and have it to order online, however even the supplier doesn't have it! Whoever checks your online stuff is doing a pathetic job!

I told her she better refund me and I want it today. I don't know why refunds always take 2 weeks if it's your fault! I want my money back today! I use Dischem often, I won't use you again.

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