Numerous problems with no satisfaction

My fiance called dispensary to make an order on 19-01-16. Spoke to Belinda who confirmed delivery for ffg day 12pm. When order did not arrive, I phoned later in afternoon to query. I spoke to Ricardo at dispensary who stated that order was not recorded (1st PROBLEM). I made the order this time for delivery ffg day on 21-01-16. Order arrived but whole order was wrong (2nd PROBLEM). My fiance sent part of the order back (item 1) not knowing the item she kept (item 2) was also wrong (item 2 was a bottle ordered as 3% concentration but 6% concentration was delivered, which is easy to miss if you don't scrutinize). I called dispensary and Brandon said that he had already dispatched a driver with the right item 1. I then spoke to manager stating that item 2 was wrong, needed to be collected and refunded. He assured that a driver would be sent to collect and refund that same day of 21-01-16. This was not done (3rd PROBLEM). I phoned on 22-01-16 to query the manager on false promise. He then excused himself by saying he thought it was sent out and that he is not actually responsible but the dispensary manager is (4th PROBLEM). He said he would get driver to do it on the day. Ridiculous