Not trusted at Dis-Chem Whale Coast

Travel arrangements forced me to obtain my repeat scripts from Dis-Chem Herm**** on 28 February 2026. The pharmacist at dispensary did a sterling job, we quickly determined which products were not available and left them off the claim. My issue started when I was at the check-out counter. A most efficient lady at Teller 5 picked up on dispensary items not being included with my purchases. She indicated that I should request the dispensary to void two items on my profile. After I visited the dispensary counter again, followed by the teller and her supervisor also visiting the dispensary, I was told that the Dispensary Manager indicated that I should pay for all the items on my profile. I duly obliged and then returned to the dispensary counter to request the details of all items on my profile. It was then determined that I "paid for somebody else's medication".

This visit to Dis-Chem Herm**** left me most disappointed. I always receive the best possible service and levels of efficiency at my local Dis-Chem, Castle Gate in Pretoria. This experience will make me think twice before considering any purchase from Dis-Chem, Whale Coast in Herm****.

Although the necessary credit was eventually processed on my credit card, the events resulted in my time being wasted, but at a personal level I felt like a ******** standing at the Tellers. Other people observing this actions at Teller 5 could easily assume that I was trying to de***** Dis-Chem. The confusion at the Tellers also resulted in me leaving without all items purchased, which meant I had to return to the pharmacy again.

I thank the ladies at the Tellers, they were most helpful and even followed up by phoning me to confirm that I left some items at the counter.