Not my problem. Pushing the envelope

There appears to be an alleged 'misunderstanding' between Discovery health and dischem. There was an unexplained levy-co-payment on my script for chronic medication. As a result I was unable to get my medication and since then have been given a run around by discovery.. This is what I received from discovery Dear Mrs Porteus

Thank you for contacting us.

Chronic query Please be advised that the issue of formulary medication requesting a co-payment at Disc-chem pharmacies has been resolved. There was a an error between the scheme and Dis-chem regarding the agreed rate which they should be billing for formulary medication however has since been resolved. We sincerely apologise for any inconvenience cause in this regard.

The pharmacy will be able to reverse and reclaim on a new script number as medication will pay accordingly.

If you have any more questions, please visit www.discovery.co.za to Get Help or download the Discovery app to view your benefits and manage your health plan.

We will add all your recent interactions to your interaction timeline within 24 hours. You can track and update your queries there.

Regards

Zintle Mpotulo Discovery Health (Pty) Ltd On behalf of Discovery Health Medical Scheme

As this is a matter between you and discovery, you can decide between the two entities who is going to bear the cost for the new script. I have now been without insulin for some time now and this matter needs urgent attention,