Non-existent customer service

I ordered from the online store on the 1st of June 2020. I got an email confirming that my products were with the courier company. On 17 June when I still had not received my products, I enquired via email, and was informed that my enquiry will be followed up. Since then, silence. My numerous emails to the careline email have gone unanswered, the listed careline number is inoperational. Still waiting for my products/ refund which I requested. Sad because my previous experiences with ordering via their online store were very positive. I will definitely be reporting this to CGSO.