Non-existent client service - surname not changed after 4 months

Do you need an example of how non-existent Dischem's client service is? This is outside of the fact that my chronic medication is NEVER delivered on the date I select OR the fact that every time I visit a Dischem I need to wait 45min to be seen.

How about, the first request I submitted to Dischem to update my married surname was on 14 Dec 2022. Today it's 13 April 2023 and it's still not done. I have numerous emails where some anonymous person on the Care Online email address, confirms the "updated surname", yet, every time I go to a dis chem or order something it's delivered under my ****en surname. Now, this doesn't seem like a big issue right? Except, my medical aid updated my surname on 14 Dec 2022 and so the claiming surname and my medical aid surname doesn't correlate. Additionally, every month I go to Dischem I ask the pharmacist to update it. I've even visited the client service desks. What else must I actually do???

From ALL my accounts - including FNB, home affairs and even my medical aid, Dischem is THE ONLY service provider that hasn't updated my surname. If this keeps on happening, I will start claiming damages form Dischem as my medical aid is no longer paying my claims. Get your ducks in a row.