No Return or Refund

I have purchased a breast pump for my wife just before my boy was born. After he was born the breast pump was not operational at all. This was the 15 October 2018. After we realise that the breast pump was not working we returned it to the Rustenburg Dis-Chem. Firstly they said we can exchange it with another one. After that they refuse to exchange it. They said Phillips need to investigate the problem. After a week we went to Dis-chem again and they did not know what was going on with the process. A week later we went again and we got a reply that it has been send to Phillips for repairs. On the 6th November I send a complaint to Dis-chem directly no response. I said to Dis-chem time is of the essence, as my wife now stopped breast feeding and we have no use of the pump anymore as this has been dragging on for almost a month! My boy was in ICU and my wife could not feed him and had tremendous pain in her breast as we needed the breast pump. So much for Pharmacists who care???!! Pharmacist who just care about profits! By the way I have been a loyal Dis-Chem customer and year after I realised my Dischem card was not active? I believe the consumer protection act is applicable is this case.