No respect expected

<p>27/03/17</p> <p>I was at Dischem President Square in Vanderbijlpark today to go for the pre-natal check-up and collect the mommy’s bag. I have not really been a Dischem client over the years as I have not had fantastic service at the intervals I did visit Dischem. Therefore I have also not had a Dischem card nor a return customer.</p> <p>I however attended pre-natal classes at Roosmaryn Clinic and one of the other pregnant ladies there told me about the mommy’s bag and some other things that Dischem offers which Clicks (my preferred shopping destination) does not. I thought well nothing to lose so when my husband and I were shopping at President Hyper about 6 or 8 weeks ago I convinced him to make a turn at Dischem. Upon registering for the mommy’s programme I was informed of the criteria to qualify for the mommy’s bag – spend R650 or more and go and see the sister and in the 3rd trimester you will then get your bag.</p> <p>All of this I as a customer have comp**** with I have spent way more than the R650 requirement and I made and appointment and saw the Dischem clinic sister this morning. Upon conclusion of the consultation I gave her my Dischem card to which she rep**** they do not swipe at the clinic I will take the invoice to the till have my card swiped and present my paid invoice to the customer service desk upon which I will collect my bag. I am in my 3rd trimester being 36 weeks pregnant.</p> <p>When however I got to the customer service desk I was reminded of all the reasons I do not usually shop at dischem + I gained a couple more reasons. The woman behind the customer service desk was sitting down and not once during our encounter did she bother getting up. She advised me that I have to come back for the bag as they need an e-mail from head office. I told her quite politely at first that, that was not what I was told. I gave her the information I was given and her response was well sorry that is not how it works. Not once did she actually listen to what I was saying, not once did she offer to phone head office to advise them of the customer standing right in front of hers’ predicament (even after I told her that that is what I expected of a customer service liaison – someone that goes that extra mile for the customer), not once did she offer to call a manager to assist instead preferring to ignore what I am saying and just talking right over me, which I pointed out to her as well and she just continued like a steam train with no brakes saying well they shouldn’t have told me that because that is not how it works.</p> <p>I will admit that when she told me that “you can arrange someone to fetch the bag later” I completely lost my temper as my husband and I do not have any family in the Vaal area and thus no support system for someone “to fetch it later”. The rest of the staff that conglomerated around the service desk did not say a word nobody offered to assist and quite honestly at that point I stormed out as I have never been treated with such an “I don’t give a damn” attitude. As far as I am concerned as the terms and conditions go I fulfilled my end and wanted to continue with my planning and packing and what else to buy upon receipt of the bag but obviously I will not be able to do that not having received the bag but having lived up to the terms and conditions as explained to me when signing up and having the proof right there in front of her the invoice from the clinic sister and the receipt from the till where I paid – another R598.00 I might just add…</p> <p>I will quite honestly just pay a bit more at Clicks and Baby City and be treated with respect and in a cordial fashion than save the R20 at Dischem and be treated like I don’t matter.</p> <p> </p> <p>I logged this complaint on the Dischem website on the 27th when the incident occurred. They have not deemed it necessary to respond so therefore I am now coming to HelloPeter to see if they take customer service into any type of consideration. </p>