no point allocation

After spending more than R100 00 at dischem pharmacy nothing has been loaded on my loyalty card. Yesterday I spenT R100 in medication and no points loaded. What the heck is going on. I should have enough free credit to spend yet I don't. Point from 2014 are not on there when I bought centrum pregnancy supplementswhat's going on. Are you really trying to **** me. Not on dischem not on.