no one can assist, call gets dropped all the time.

I have an issue where discovery has stopped paying for oncology as I've not sent them the prescription as I get it, give it in by Dischem and collect it every 6 months. So discovery called twice as i was on hold, calls get dropped as they are being transferred, so I my self have tried calling for the last house, call after call gets dropped, so i called again and asked to speak to a manager "please enter your voice mail pin" is all that I get, time and time again. This is really poor service from Dischems' side and i'm very upset on how me as a client is being treated by the store.