No nurse available for vitality check

I called in to the customer careline on the 6th Feb to make a booking for the vitality health check. The agent on the line informed me that Bromhof Village at an opening on Saturday 8th Feb at 09h00. She took my details down and I received an SMS confirming my booking.

On Saturday morning, I arrived at Bromhof Village only to find that there is no nurse and no one was aware of my booking nor if she was actually coming into work?? They tried to phone another nurse but she could only come at 14h30. I was told to fast the night before so there was no way I was willing to wait so long.

The manager and one of the staff members apologised, but there was not much they could do. I filled in a complaints form and was told they would call me back to investigate. I requested a booking for Tuesday 13Feb and they said they would call to confirm.

To this date, no one has reached out to me and I still have not had my vitality check done? What is wrong with you people!! This is totally unacceptabe