No assistance from Dischem

After receiving medicine from Farrarmere for nearly 10 years Dischem changed the communication method for repeating scripts. This resulted in being referred to East Rand Mall for collection which is about 25 km from my home. Accepting it was an AI problem I went to Farrarmere and they very sarcastically said I am at Farrarmere and the meds are at Eastrand . I was advised to satnd and wait so somebidy could phone Eastrand . I did not accept that and requested the script which was handed over by another assistant. Issue is twofold. First the mistake of branch and then the absolute zero effort to rectify. I understand that my monthly R500 is no loss, it was the lack of effort to assist. I will now find a pharmacy that does try.