Misleadimg and unprofessional customer service from Cornel at Dischem Headoffice, Western Cape regarding major errors on my Dischem Benefit Card issued ,

Over 8 months ago I signed up for the Dischen Benefits card at Die Boord , Stellenbosch. I purchased alot of goods and i had over R35.00 worth points on the Dischem Card . When I tried to claim them I found a zero balance. I made inquiries at Dischem Zevenwacht and they acknowledged the card was incorrectly linked in Stellenbosch to another customer making it Dischems fault. I approached their instore consultant and their store manager requesting them to fix the situation. During the past four weeks I visited the store on four occasions to find out if it can be resolved. The pathetic answers I received were really disgusting. They referred me to a Cornell who was tasked with sorting the mess out. Then I was told that the client who had received the points I had paid for had refused to return them . There attitude is sign up people to buy at Dischem but when there is a ***** up don't bother us with your problem . What really irks me is they are too lazy and unprofessional to phone or contact me and apologise for the stuff up. I have now decided not to purchase my medication and toiletries from Dischem again. A really unsatisfactory and disappointing experience, I would not advise people to support them as there service sucks and they **** people with this Dischem Benefit card.