Miserably inadequate, appalling online store service.

Hi ,I need help with a Dischem online click and collect order. I'm in Middelburg MP. On the 15th of December I ordered a Paco Rabanne Invictus gift set. I got an auto response with my order number 437089. Was called the same afternoon by a dischem Middelburg employee that they will let me know once my order arrived. On the 20th of December I was just doing a follow up via the dischem careline@dischem email ,fully aware of the fact that there was a long weekend and that my order would probably not make it before Christmas. But till this day there was no response to that email. I phoned the Middelburg branch at ********** 800 multiple times. They tried to help me as best as they could. But to this day they have failed. They are not even getting any response from the dischem head office. Which only works Monday to Friday. But the online shop is open 24 hrs. I have been shopping online for a while now, with various stores eg. GAME ,HI FI CORP ,TAKEALOT,SUPERBALIST,ZANDO, BIDORBUY and CLICKS . But I have never ever experienced such pathetic service from a store. I'm disgusted! And I would kindly like a refund. I do not need the gift set anymore as Christmas came and went. I love my Dischem store in Middelburg. Have only ever received good service from everyone there . But it will be a cold day in hell before I buy online from Dischem again.Can I please just get a refund.