Misallocation of payments or *****ulent activity on my account

My EFT payment made to Pack my Meds using a link, has been used without my authorisation or knowledge and has caused a huge demeanor with regards to the dispensary on my prescription medication. On the 5th of Feb 2024, I interacted with Dischem Pack my meds to have a prescription prepared for me and delivered to my daughter in Pietermaritzburg. They immediately arranged for this to be fulfilled by the Midlands Liberty mall where I was assisted by their superstar manager Nalini Pillay. The total cost of the medication was R631.59, I was immediately sent a link of I logged in and made payments. I was then told that delivery will take place as soon as payments reflect on the bank account. An entire week had passed, and my medication was not delivered kept on calling to check as these meds were important, I even provide the store with my bank statement to show that payments have indeed gone through only to be told that outstanding credits have been taken out from the payments that have made so my prescription order cannot be fulfilled. The manager had somehow planned and discharged the medication for my child and paid out of her own pocket. But I need to know what happened to the payments that I have made for this medication. Now I ask, what outstanding credits are, whose outstanding credit. Dischem has never ever sold anything to me via a credit account either online or over the counter. How were those funds made available to be tampered with by other branches. I have sent email upon email, but I have not received a response from the accounts department. Dischem had been my store of choice for medication, toiletries, health foods and beauty products but not anymore.