Medication delivered but not received

Good Afternoon. I trust you are doing well. I have the Disc-hem app on my phone to get my medication. On the 5th of January i received a phone call from Disc-hem that they cannot deliver my medication because i do not have a Disc-hem card ( Disc-hem has delivered to be before) On the 6th of January My mother received a message that my medication is being delivered - On my app it says its been Delivered yet i still havent received my medication - PLEASE HELP.