**********, Lying and Rude Customer Service

Around the 8th or 9th May, I placed an online order for pads and glucose testing strips. All of which are important to me. I was on my periods and needed those supplies since I was running out. I also need the strips to monitor my glucose. When I received the notice that these items were being delivered this week, I new something was wrong and when I checked I had ordered from Overport as opposed to Umhlanga. I proceeded to call customer service who put me through to the Overport store(mind you its hadn't even been an hour of placing this order). The lady I spoke to informed me the order had left the store with the courier company and I couldn't cancel the order. There has been no update since and when I called today, I was met with rudeness. I asked the first lady if I could provide her with my order reference and she asked me "for what because I am switchboard" I questioned her response considering I'm not able to see if she is switchboard or at the contact center. As she put me through to online I heard her click her tongue at me. I went on to speak to the lady in the online department who told me they still have to order the glucose strips from the midlands store which is all the way in PMB. Not only that, she proceeded to disconnect the call when I asked her to give me a new delivery estimation. The rudeness I have been met with this morning surpasses all understanding. I spent well over R2000 in essentials from dischem and I do not appreciate this nonsense. I will never shop at dischem ever again. Other pharmacies have never treated me like this ever before. I need dischem to investigate the matter and get back to me using a verified number and not those spam calls that are often silent. Fix your customer service and deliver my goods please. My health is at risk I am not able to monitor my blood sugar levels as a result of your incompetence.