Lost online order - Dischem

I did an online purchase on 11/11/24 @7.30am from Diskem. 1 week later I did not receive my order. 18/11/24 I call Diskem online, a gentleman informed me that Diskem Randridge Mall received the order and transferred the call to the store. A lady informed me that their system is off line, she will call me back. Not happy with the response, I called back and spoke to the store manager. He informed me that, he need to look into the system and will get back to me, that was at 9.15am.

The lady called me back at 1.30pm to notify me that their system is still down.

19/11/24...after i sent a complaint, the lady called me this morning to notify me that the order is non on the system. Basically the order is lost, but my money is with dischem. Nobody has answers. Everyone you call, they will look into it or have excuses.

An order that supposedly should have taken 3-5 days is still outstanding ....8 days later, paid in full and I am left in the dark.

The manager did not update me as promised.

The most awful online service ever received. Can someone that have some authority give me a call.

I requested an immediate refund to my account. Again given excuses.

Becareful when ordering online from dischem. Always follow- up if you have to order.