LACK OF SERVICE - RAPID TESTING

We were advised by Dis-Chem to make online bookings for Covid rapid tests which I did. I received booking confirmation for my husband, son and daugther for today, 2nd July between 12:00 and 13:00 as there was 4 slots available. My son was tested and his results came back as positive. This is now almost 3 hours later and my husband and daugther are still waiting to be tested. A patient who had an appointment at 2pm was assisted before my family who has been waiting since 11am this morning. When I called to speak to the store manager, the lady who answered had numerous excuses. She then transfered my call to the store manager who also had excuses for a glitch in the system, short staffed and i dont know what all. Being a store manager, i would say it is your responsibility to ensure that you keep your customers happy. Dis-Chem is quick to make the online appointments however COVID emergencies does not get preference to clinic patients. LACK OF SERVICE is the priority of the day at DIS-CHEM THE REEF.