Injury in Dis chem Silverlakes

To whom it may concern

I would like to log a formal complaint against the store manager (Anton) of Dischem at the Hazeldean store.

I was there on Monday 03.05.2021 busy with my purchasing when I walked to a certain isle and my foot had slipped on the thick dust which was covering the floor due to the construction which was taking place. There was no caution sign anywhere and the amount of dirt on the floor had cause my shoe to slip and I lost balance which caused me to hurt myself in your store.

When I approached the manager (Anton) to complain about what had taken place he just brushed off my complaint as if it was of no concern to him. I then further complained that I had hurt myself and would like video footage of the incident to complain to the head office and he also then just gave me attitude about the request.

He also further tried to justify the situation by saying I had walked passed the cleaning staff which I should have at that time then known that there was cleaning taking place and I should have paid attention to my surroundings.

How dare a person in such a position have the audacity to actually speak to a customer in such a manner and expect us to know what is actually taking place in the store. We are there to purchase and not to run the business.

He then said to me that if I have any complaints I need to contact the head office to take matters further if I was not happy with the situation and the outcome of incident. When I asked him that morning shortly after the incident if he had the footage he said yes, he saw it and sent it to head office and they would contact me. It’s been 4 days now and still no one has contacted me.

I then told him that I would like the footage to view the whole incident and to be able to provide it the complaints department. He said the will arrange it for me.

I then contacted him later in the day and asked about the footage and his comment to me was “ I do have the footage but you are not allowed to get it” I then told him that I have the full right to get it to take matters further and he still denied me.

All I was at the time when I firstly approached Anton was just a simply apology for what happened and to ensure that the areas are better marked to prevent from any such thing happening again. I had been to the doctor as I have been suffering with pain due the incident and the outcome was that I had hurt and pulled muscles in the leg and bruised my hip.

I am defiantly going to take legal action against the company if the following will not be resolved with urgency.

1) I want footage for record purposes.

2) The manager Anton to give me full apology in front of witness for his attitude and how he handled the situation.

3) To replace the manager as I will not put a foot in that branch again and spread the word to all about the bad service received. As you know great service has happy returning customers.

I hope this matter receives your fullest attention and have this matter resolved with the utmost urgency.

Regards

Joline Manuel

Email Address: ***