Incorrect goods and rewards card

To Whom this may concern:

I have been a loyal and will continue to be loyal customer Dis-Chem and this can be seen from my card number ***, where I have racked up thousands in rewards. I while back perhaps a month or so I purchased head blades and had purchased in the past as well, from Liberty Midlands Mall. On the last occasion the ones I had previously bought were not there and had not been there for a while. There was a staff member and asked him if these would be compatible or if the 3 blades would come in (his answer being, "I'm not sure, to both) because they were slightly different (mine were 3 blades and these were 4). Long story short they upon eventually trying them out, they were not compatible and the only way to find this out would have been to open them up. Store wold not refund me because, as I do understand it is no longer in a condition to be sold. When checking the aisle there are still the blades with 4 on them and the actual shaving unit that only takes blades with 3. I am really not happy because how on can you for probably the last two months have "units" that are incompatible on the stand and the public in all honesty (let alone the staff) would not know the difference. I did wait but no other stock was coming through and yes I did perhaps take a gamble but was also somewhat "coerced" to do so, as you gather from above. On the above occasion I did not have my card present and do not have the slip either but do believe that you are the only stockists of this (to best of my knowledge). I did not use the blades at all because there was no fit and would appreciate it, if you can look into this for me and possibly assist with a refund, as I do not believe I am at total fault here.

Secondly I purchased a fitbit charge 3 online, reason being the same store as above I think did not get stock at all and when I inquired, they were not sure they would get stock and said it was a KZN issue. I did check other stores in Dbn and appeared to be right. The staff who are generally helpful, did not really seem to want to assist in this instance, with perhaps locating me one and then maybe having it transported to me (maybe this is not possible). I decided to check online (am not a fan of online at all) and it was stocked. I called the helpline and asked the lady how do I know if I will get the benefit for vitality because in this instance I am not actually swiping my card. She said, "if I can see my money reward balance, the card is lined and will be same as if I swiped in store. My balance should have been increased by R500 and nothing has appeared since. Perhaps it is a vitality issue and have jumped the gun, for which I apologise in advance but if not could you please look into this. My e-mail is ***

Yours sincerely

Brett Arendse