FK
FARZANA K

1 reviews | Active since Mar 2016

11 Mar 2016, 14:25

INCORRECT DOSAGE OF MEDICATION DISPENSED

MR RUDI FROMKORTH HAD DISPENSED THE INCORRECT DOSAGE OF MEDICATION. HE HAD GIVEN ME 5 TABLETS,(1 TABLET TO BE TAKEN DAILY) INSTEAD OF DISPENSING 10 TABLETS (1 TABLET TAKEN TWICE DAILY). THIS ERROR WAS PICKED UP BY MY DOCTOR AND CONFIRMED WITH A HELPFUL PHARMACIST AT DISCHEM. MR FROMKORTH IS THE DISPENSING MANAGER, HE DID NOT APOLOGISE ONCE FOR HIS MISTAKE, HIS GENERAL ATTITUDE WAS ONE OF COMPLACENY AND HE DID NOT TREAT WHAT HAD HAPPENED WITH THE SENSITIVITY THAT WAS REQUIRED. THE CORRECT DOSAGE WAS DISPENSED FREE OF CHARGE- PAYING FOR IT MYSELF WOULD NOT HAVE BEEN A PROBLEM. HOWEVER IT IS UNACCEPTABLE THAT THE DISPENSING MANAGER WHO IS ELDERLY IN AGE AND SHOULD HAVE YEARS OF EXPERIENCE DIDNT HAVE THE COURTESY TO APOLOGISE. HE WAS EXTREMELY UNAPPROACHABLE AND DID NOT SMILE ONCE. COMPLETELY DISSATISFIED WITH SERVICE RECEIVED! MANAGERS ATTITUDE IS TERRIBLE AND HE CAN BE DESCRIBED AS GRUMPY EVEN!!!!

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