Im so disappointed at the level of less sense of emergency that dischem nutun clinic has

Im so disappointed at the level of less sense of emergency that dischem nutun clinic has. I had booked at appointment on the 15th of current month for a date 14th of August, handled some of my work could not complete on time due to a appointment, did not take lunch but decided to go w8t by the clinic 10min b4 my appointment time. Only for me to be treated 3 hrs later. My initial appointment was at 16:00, only got to see the nurse 2 hours after my booking. Now what is disturbing is thay we were provided with the appointment system to help use juggle work and medical emergency's in the same building. This is ridiculous poor, poor unprofessional behavior