I'm ****ed off because I first enquired to ask tge process and gave me wrong information now they refusing to pay me back my refund that's cheating

I would like to report Dischem for wrongfully conducted a wrong test on me and I demand my money because its their duty to provide us with proper efficient information when we enquire.

First of all yesterday morning(20 May 2021) I called my Doctor asking him if he does covid test and he advised me he doesn't therefore I should try Lancet Lab/Dischem however I immediately called Dischem Carlsword to enquire about the Covid test. I was assisted by some lady she said yes you guys does tests but not at the store and informed her that I need to test urgently as I'm traveling to Swaziland Saturday she gave me an 086 line to call however will attach the screenshot of the calls and slips on this email.

I called the 086 line I was given after 18 mins of being on the line eventually a guy answered and asked him how do you guys book for test he advised that thez no need for booking I can just walk in there to the distribution centre because I had told him I'm traveling to Swaziland I need a test that will allow me to cross the border as I'm not fully equipped about these Covid tests and I thought by me enquiring first at least I will know what is needed when I go there . He actually told me about the Rapid antigen test for R350 and I was like ok I'm coming fine I got there at 12:35pm because he had advised me that you guys close at 13pm.

When I got there , there was a white lady who assisted me told her I'm here to do a test as I'm traveling to Swaziland when I called your customer care line they advised me to ask for Rapid Antigen test and I'm here for it and I aslo feel since she does test every day she would have advised me no this test is not acceptable at the "Border Gate" I suggest you do "PCR" offwhich I didn't have a problem with money I would have paid. You guys know your service more than us and you there to guide us with these tests. I did the test and paid R350 she said enjoy Swaziland I was happy immediately called my team telling them I got the results they told me they wrong I got ****ed off and she already closed. I called Centurion Dischem because Carlsword line was busy I told them what happened they advised I should go to your store and lay a complain thez nothing they can do on their side or go back to the distribution centre tomorrow on Friday 21/05/21 mind you im leaving Saturday early hours of the morning so today Friday was just out

I googled lancet Labs around fortunately Waterfall Netcare advised I should quickly come through as they closing at 5pm and on the phone I told them I'm traveling to Swaziland I need a test that will allow me to cross the border they said ok bring R850 and your passport will do the test for you.

I was shocked that Dischem tgat you didn't even mention to me that I should bring passport when you traveling outside South Africa, how come your agent don't know that information because you guys wasted my time and efforts for a wrong test and what ****es me off is the fact I first I enquired first those are the things you guys should have mentioned. I want my money back because I had to pay double money yesterday for your careless mistake.

I went to Dischem after 5pm yesterday 20/05/21 to complain and guess what the poor lady at the desk as you walk in was helpful and she also said yes they should have done PCR not antigen test she called the store manager and I don't have time guys I want my money back or else I will report you guys on HelloPeter & Twitter i will also attach my Netcare Ampath Lab slips