I would like to formally report an incident that occurred at Bracken Gardens – Alberton regarding the refusal to return a baby Purity product that was purchased within the 14-day return period stated on your website

I would like to formally report an incident that occurred at Bracken Gardens – Alberton regarding the refusal to return a baby Purity product that was purchased within the 14-day return period stated on your website. I was assisted by Siphiwe (Supervisor) and Norin (Manager), who both refused to process the return despite your return policy clearly stating that baby products may be returned within 14 days of purchase. In addition, I would like to raise a complaint about the poor customer service I received from Siza at Customer Service. Her attitude and manner of assisting customers were unprofessional, and I believe she requires further customer service training to improve how she interacts with people. I am disappointed by the experience and kindly request that this matter be investigated and resolved accordingly. Thank you.