I received a new garage card this year but were having inundated problems and issues

I received a new garage card this year but were having inundated problems and issues. Yesterday my card for the umpteenth did not want to swipe. This was so embarrassing. This morning I phoned Standard bank and requested a call back. I received the call and started the process to verify myself after which the caller asked for my account number. Since when is this now the new procedure and why must I pay for a card that was not working for the get go!! Really Standard bank, your service is slipping!