I joined Dis-Chem Health insurance under Kaelo health care last year on the 22 August 2023 until today I haven't received any documents from them

I joined Dis-Chem Health insurance under Kaelo health care last year on the 22 August 2023 until today I haven't received any documents from them. I don't know which Doctors and hospitals to consult when I'm not feeling well please help I send them Emails several times but no response, they promised to call me until today no one did. My policy number KH52355 ID number *** full names and surname Tshidi Priscilla Qamba thanks