Huge complaint

Good day

This is the worst experience of my life. I cancelled my current medical aid to join the Dischem Health insurance,

On the 02 August a lady Pumi thobeni from disc hem health insurance phoned me explained the plan and I agreed, I gave all my details as I shoudl whe the first debit order did not go off I got a letter on email confining cancellation policy, I immediately phoned no one could assist me the they referred me to Kaelo, after I requested, they investigate why the debit order did not go off, they established that the banking details was entered incorrectly. the correct bank account number but they entered the wrong bank.

Then they wanted to charge me penalty fees, after a huge discussion, they confirmed the debit order will go off the next month. I wafted and waited nothing happened after I phoned in again they confirmed they are sorry they will do a immediate debit order. after a week nothing went off, once again I received policy cancellation letter, after inquiring again why they confirm they charged me the debit order amount and penalty fee, for what I opened up a new complaint and email the finance department and after two day still no one has come back to me after their email confirmed 8 working hours.

My ref numbers for all my complaints : wf_***

I still in two months have no feedback or solation nor a phone call from them, and still from my side I'm inquiring as they have waisted my time I could have been covered already,

The services is very ***********, slow and up to **** as no once has the audacity to come up with a solation or feedback.

This is really the worst service ever, I will not provide them with any good ratings