Horrible Service - Dischem Pavillion

Pavillion Dischem Durban

On the 29/04/2019 at approximately 17:15 I took my items to the till to pay. All goes well. The lady serving me was friendly and polite. I paid for my items with my debit card. I inserted my card into the card machine and entered my pin. The screen on the machine shows approved. But no slip prints out. The cashier says that the machine is faulty. I said it's fine I don't need a slip and I show her the sms notification that payment has gone through. She says no it didn't go through on their system. And no slips have been printed. So at this point I had money taken out of my account. The cashier says that I must try again and the first payment will be reversed. At this point I asked for her to call a manager. A young gentlemen comes over, faheem mahomed(I had to ask for his name, didn't even introduce himself). So seeing as he just stood without asking what the problem is or if he could help. I decided to tell him. I explain exactly what happen. He starts with explaining how he has dealt with this many other clients and how that's just the way it is. I asked him what proof do I have that it didn't go through as on my end it shows only a payment leaving my account and nothing being reversed. He says he can call their bank on the phone if I want. I said I just need proof that it declined because when I leave the store I have no proof of what happen, not a till slip or even a slip from the card machine. He that if I pay again the machine will print a "decline slip". Before doing this I argue with him saying no it won't print a "decline slip" because it will read as new transaction. He says it will. So I agreed only because expected Dischem to have well trained staff. So what happens after I pay.... no decline slip!!!!! This *********** faheem mahomed needs to go back to training. He does not know the systems. I an average customer must educate him on how his systems work. I tell him that I am going to put this encounter on social media. After this concluded as I am walking away he says with a very ****y and disrespectful tone "oh you can go put this on social media". He was challenging me to take this up further as if nothing would come of it. Probably something he is used to, customers not following through with complaints or Dischem not dealing with staff who think they are superior to the customers. This faheem mahomed was completely *********** and rude. He says that the money will be reversed in 7 working hours. This complaint is not about the double payment I made. It is purely about the assistant manager faheem mahomed. I must also add from the moment he came and stood at the till when called till now. I did not hear an apology for the inconvenience or some sort of assurance that it will be sorted out and fine. I really hope that dischem pavillion educate their staff especially managers on how to conduct themselves and maybe throw in some people s****s. Customer service.... A s**** still needed to be mastered by managers at Dischem Pavillion