Horrible service

I would like to express my dissatisfaction with being contacted via WhatsApp. Kindly remove my number from your WhatsApp communication list and refrain from contacting me through that platform in future. I am available via phone calls or email only.

Furthermore, I do not want any vouchers or refunds. What I expect is the delivery of the products I ordered to my home address, as per the online purchase. I am willing to wait for delivery and do not wish to collect the items from any store.

Additionally, I would like to raise a concern regarding the conduct of Eunice Mwashedzi from the Fourways Mall branch. When I was transferred to her during a call, she refused to provide her full name, and instead responded in a rude and unprofessional manner. She raised her voice, refused to assist me further, and stated that she was “not in a position to help,” insisting that the matter had been escalated to Head Office.

When I requested the name of her manager, she refused to provide it, claiming there is no store manager or assistant manager available. This level of service is unacceptable, and I expect to be treated with respect and professionalism.