Horrible service and panful Feet after treatment

I received a Birthday voucher 12 November 2024 that is valid for 1 year.

I decided to use my voucher before it expires and booked an appointment at Valleyview for a foot treatment.

When I called to make a booking on the 4th of November, I advised the lady that I was going to redeem my Birthday voucher and just pay in the shortfall amount for the treatment.

Before Busi started with the food treatment I advised her that I want to redeem my voucher.

halfway through the treatment she advised me that the codes don't work and I will need to get new voucher from head office and I would need to pay for the treatment in full. When I asked her to call head office for new voucher she said I won't work.

When I told her I don't have the funds to pay the treatment in full she insisted to just removed the wrap from my feet and stop the treatment.

I told her to leave the treatment on my feet and asked her to call her manager straight away. On her way out she was talking to her friend in her African language so I cant understand her which is extremely rude and unprofessional. I called head office my self seeing that Busi refused to assist me and agent advised me that the voucher is valid and will work and received new SMS voucher while talking to the agent.

Busi finished the treatment which she bruised my feet so badly that I had about four places skin were staffed that it started bleeding and I could not wear some of my shoes as it was so panful.

I will not recommend Dischem skin strategy salon to anyone due to the rudeness and pathetic service delivery!!!