Horrible Service

Subject: Poor Service Experience at Dis-Chem Maponya Mall

Dear Dis-Chem Customer Service,

I would like to express my disappointment regarding the service I received at your Maponya Mall branch today (03/07/2025)

I stood in the queue for nearly 30 minutes, only to be told that most of the tills were not accepting cash payments. Only two tills were operational for cash, which caused unnecessary delays and frustration for many customers. There was no clear communication beforehand, and staff members appeared overwhelmed and unhelpful.

This level of service is unacceptable, especially for a retailer of your size. Many customers rely on cash, and to have limited tills available without proper signage or support shows poor planning and lack of consideration for your shoppers.

I hope that this matter will be taken seriously and steps will be taken to improve customer service and operational efficiency at this branch.