Horrible Customer Service from Springs Branch

Horrible Service received from Constance. I placed an online order on the 22nd January. I didn't hear back from anyone until I called on the 24th. I'm dealing with Constance who has given horrible service with her lies and not honoring to her promises of calling me back when promised. When I called on the 24th she told me she didn't have enough stock and she delivered what was available and promised the balance on the 25th. I didn't get. I kept following up as she was not calling with the feed back as promised. On the 26th I got some of the stock and she told me that the warehouse has dispatched the balance and said she will save my number and call me over the weekend to confirm. She never did. I called on the 29th around 11am she said the warehouse delivered wrong sizes. She said they delivered extra large and the drive has gone to a warehouse in Midrand to collect the correct sizes and will be back around 1 - 2pm. I drove to the branch at 2pm and she told me the orders are still short of 17 items and offered a refund unless I'm willing to wait 1 - 2 days she can source more stock from other branches (something she had said she did on the 24th). I said I am willing to wait and I told her I will be coming back in 45 minutes so we can check together what we can find from other branches and she agreed. When I came back she gave me a stinking attitude, telling me she had promised 2 days. I reminded her that I had promised to come back and that I have a new request. There was also an assistant manager at that counter. My request was to take extra large for the outstanding order. All of a sudden, THERE IS NO EXTRA LARGE BUT ONLY 3 IN THE BRANCH, EVEN THE WAREHOUSE DOES NOT HAVE. What happened to the one WRONGLY DELIVERED BY THE WAREHOUSE.

I hate lies with passion. I have worked in customer service for a very long time. I know you cannot over promise and under deliver. Get your facts straight first before you can make a promise. When you promised to call the customer, call the customer even if you don't have good news.

Today, 31 January, I called again because it's after 1pm and haven't heard back from Constance. My calls were cut and some transferred to other branches, until I called with a different number and was told Constance is on lunch.