Horrible Customer Service

It was my first time shopping at Dis-Chem Randburg Square. When I arrive at the store, the security guards were very friendly and they made my experience pleasant. As I went inside the store, I went to the pharmacy section to buy some self medication and the lady that assisted me at the pharmacy was also friendly and very welcoming, I just didn't get her name.

Then when I was done at the pharmacy, I went to the aisles to get some other item I needed then I went to to cashiers to pay.

The lady that assisted me at the cashiers was not friendly at all, she was talking to me rudely. Her name is Phumelele Khumalo. I was trying to swipe my dis-chem card and it didn't want to swipe.

Instead of her telling me nicely how I should swipe the card, she was being rude towards me unnecessarily. Maybe it's because i bought cheap items, I don't know.

She was talking to me rudely, not smiling and I saw that her name tag was written that she's a supervisor.

She must learn how to treat customers with a smile and be nice.

If she is used to being rude to her staff members then she must know that we are customers and not her staff.

I will not allow to be treated like this by anyone when I go shopping.

The little I spend at any store should be valued and treated with respect.

Phumelele needs to work on her customer service skills.

I don't know how she got to be a supervisor, she lacks customer service skiils and she must go for training again.

Cashier: (101938) P.Khumalo Till No: 0003 Date: 10/02/2021 Time: 10:02:27