Horrible customer service

Good Day Dischem

It’s with absolutely dissatisfaction and disappointment writing this email regarding the horrible customer service i recieved at Table Bay Cape Town.

I have sick and instructed as per my doctor to go for covid testing,I then went to Dischem at Tables Bay Mall where the lady at the door did not even greet nor acknowledge me as she was sitting on her phone talking to her friend.After the call she just looked me straight in the eye without greeting or asking how she can assist although I repeatedly greeted her to get assistance.After she showed me where the testing station was as soon I got there the ladies where yawning in boredom and asked me to register on the phone to test and they told me to move away from them although I was way beyond the 2 meter distance from them,they also did not greet or assist with me struggling to get online .They did not explain how it works and how I should register,2 ladies came standing next to me and where given the same treatment,both your consultants rudely told me and the 2 ladies behind me to hurry up with the registration as it’s they’re knock off time and they don’t have time to wait for us because they have to leave.

Only then they offered to help us register and by then my phone’s battery died.

I am really disappointed with the horrible service as this was an unacceptable way to treat customers and disappointed due to the fact that my bosses are awaiting my results as a consequence.

Please see this matter though I can stesss enough how important doing that test was today.Your employees showed lack of professionalism,interest and customer support.

I was assisted by 2 coloured ladies at the testing station today who seemed like they definitely did not care.

Kind Regards Lebogang