Horrible clinical service

I booked an appointment a week ago at your dischem clinic for my child’s vaccine(14weeks vaccine) only when I get to the store dischem new market I am assisted by a lady named Karabo pertaining my book whom she’s always a receptionist at the clinic.when i get there to my surprise there’s no stock,and i am now told to go at a different branch.. what i am asking myself what’s their purpose as they there to check our appointments and give us a call prior to driving to the branch for nothing,then when i ask her that she says she was not on duty over the weekend and I must say patronella… like really ???? You guys are not paying for my petrol to make me drive up and down!!! Check on your staff if they doing their jobs,we can’t come from home and teach people on how to do their jobs !! I can’t even drive around with a baby like a maniac just to get proper service. This is really disappointing for such a big store