Haven't fix account at dispensary

Since coming back to South Africa In 2023 from America. Dischem has been *****ing up my account. It is now the 7th time they are having to fix my account for my scrips as they keep putting it onto my families account, I have my own medical aid so I can't understand why it doesn't get fixed. It is getting extremely frustrating and all people at the dispensary can tell me is that they will submit it to the headquarters.... that hasn't happened clearly if I keep having to get it FIXED!!!! And now I'm getting notifications on whatsapp for my parents medication.... fix your **** dischem!!!!