Half Of Online Order Missing & No Responses From Customer Careline

While the National Lockdown due to Covid-19 is underway, and makes it more understandable that deliveries of online orders will take longer to process, the service I've received is borderline unacceptable. Not only did I require crutches after tearing the ligaments in my foot and have to wait a week to have crutches delivered, the remainder of my order which included pain medication, support bandages, and a gel pack was not packaged in my order at all. I have now contacted your careline TWICE, to no avail, and would like to know if Im going to wait another week (by which time I won't even need what I've ordered anymore), or if I'm going to be issued a refund. Waiting the time that I had to was understandable, but what I cannot accept is not being able to get hold of any staff to find out what is happening, and when my order finally arrives, most of what I paid for isn't even in it (and no, the security seal was not broken, which tells me that it simply wasn't packed).