Grievance

I was at dis-chem centurion on the 13april 2024 took my child for immunisation they gave me the deworming medication and the pharmacist who helped me locked ,I after that went to the chasier and payed to my surprised 2wekes after that I received a call saying I didn’t pay for the medication I need to come in and make a payment I told her that firstly it wasn’t my mistake according to me I paid ,the pharmacist asked me if I can make a payment I told her no she must wait a bit I will make it when I get time to go to the shop mind u I was there a day before they called me and I did ask no one knew the next day she called me again asking me to go and make a payment..on the 23may2024 I received a call again that I must go and make a payment by this time I got angry because it’s not like I stole the medication because when they gave me it was closed it needed the cashier to open it and according its not my mistake and I mustn’t be held accountable for her mistake I am wanted to go make payment but after the call I received yesterday again I got angry its like I stole this mediation it’s like I walked out of the shop with it ,I can’t be held accountable for the cashier mistake now they are forcing me to pay the lady Ended up saying she will inform the management I don’t know since when do they held us the client accountable I don’t know since when must I be forced to pay for someone mistakes yes it was a human error I understand but the store can’t call me as of o store the medication .i really feel uncomfortable about this matter I am a loyal client of dis-chem but with this behaviour I will STOP going there I really don’t like the way the are doing this .why didn’t they call me after few hours or a day why after whole two weeks I really don’t like the way they approach this matter it made me feel like a *****