Great service from Nombulelo

Good day I would like to thank Nombulelo from your Dischem Fourways with a great service.

This is what happened: I left my Dischem card with Sibusiso the Store Supervisor because Portia advised that the card is inactive(thanks to her as well because I've been using the same card with few other cashiers and no-one could even notice that my card is inactive). Sibusiso failed me and he didn't call me as per his promise. I then decided to go to Dischem and spoke to a young lady asked for a Manager Pauline(if the name is correct- didn't see her name tag) who asked Nombulelo to come back from lunch and help me. Yes, she came back with the most beautiful smile because her colleague(the lady that works in the same department with Nombulelo) thinks she was not there when they received my card. I was told to walk around by the Manager while The other lady was told not to move from her desk( I still ask myself why must she not move what's so special about her) Nombulelo was told to runaround like headless chicken to find my details(bear in mind she was on lunch when I got to Dischem) she did shem poor soul. I had to spend a good 45-1 hour standing while Pauline kept on asking me to go do shopping or go home. The other lady I can't remember her name, gave me the new card while Nombulelo was still busy with my old information. To cut the matters short, I left the store, Pauline took my contact details she promised to call me and I am still waiting for her call. Nombulelo later found my details and called me. She advised that the old points were available on my new card and I should come collect the new Discovery card, I asked her to hold on Darling I mentioned more than 10 times to the two ladies that I came to the clinic in July to do my tests for VITALITY but still they gave me the wrong card please ask one of them to deliver my card. She didn't argue she said OK. The card was delivered. My request is: If Nombulelo is so good at her job, why do you not ask her to train that other lady she works with to render the same service that Nombulelo rendered to me? Secondly, Why was it now Nombulelo's duty to run around like a headless chicken while the other lady was told to sit down and not move? Nombulelo was also absent when I arrived the first time..when I left my card with Sibusiso who was also not a helpful supervisor so why was this problem made hers? Nombulelo is too good she didn't make me feel stupid like the other lady did, Nombulelo didn't even make me raise my voice like the othe ready did, Nombulelo did not make me run around like a headless chicken like the Admin Manager Pauline did, she asked me for my opinion on what would you like to do not give me facts like a 5 year old that you tell to sit down and that is it. Nombulelo treated me much better than Pauline all she asked me Mem do you wanna go do shopping and come back I did not go to the mall to do shopping I came to fetch card and leave your beautiful shop at peace. Thank you so much nombulelo for your great service. We need more of employees like you. You do your job with a beautiful smile, knowing exactly what you are expected to do. You delivered the best service ever on Saturday within few minutes it didn't take you long to resolve the matter that is all that i needed not the run around. Thank you once again