Give the clients what is due to them

To say I disappoint would be misleading as I have not gotten any form of assistance in the last 5 stores that I have been at . my rewards card is swiped for every single purchase that I have done however the points are still reflecting a 0 balance .I was told to customer care which I did all 5 times they swipe the card and say that the balance is 26.00 which was the first time . I was told to go back to the teller and swipe the card again which I did . but the same issue happened .I was told that the balance will increase after 24 hours after the purchase that was not done . I have done this exercise 6 times on 6 different occasions still no points so I am wondering what else I need to do to get my points back because I have spent a good R5000 at dischem in all these store and my points are never rewarded I would like someone with some sense to fix this mess and for my points to be rewards to my card as per normal . I use dischem for a reason and now I am not getting the service that the brand promises to deliver can I have my points awarded to me please . card number : ***