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Jabulile S

1 reviews | Active since May 2014

15 Dec 2022, 13:00

***** ACTIVITY AT DIS-CHEM and managers are blaming customer who reported it!

I am highly disappointed at the level of customer service I had received pertaining to a ********** activity; which occurred on my Dis-Chem loyalty card. On Saturday evening, 10th December 2022 at 19:01 pm. I received an SMS thanking me for utilizing my Dis-Chem points. I emailed the Dis-Chem care email address, to inform them of this ********** activity. I then received a call from a lovely lady from Sandton Dis-Chem named Lerato. She then reported to me she was investigating the matter further and would keep me updated on the progress. On Thursday, 15th December Lerato announced to me that her regional manager, says according to their terms and conditions. I did not report the card as being ******, so there was no wrongdoing done on their side. I then informed her that the card wasn't ******. She then asked me to make my way to Dis-Chem to identify the people.

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JS
Jabulile S's update15 Dec 2022, 14:00
Reviewer Update
THIS IS THE RESPONSE I RECEIVED:

Good Day Jabulile
As per our Telephonic conversation, Please see below .
Unfortunately there is nothing we can do further regarding this matter as per our Terms $ Conditions.
Lost, ******, or damaged cards should be reported to the Dis-Chem Customer Service Careline. Lost, ****** or damaged cards will be replaced at the in store Customer Service Desk on presentation of positive identification. If the monetary value of Dis-Chem Benefit Card rewards, attached to the card, have been redeemed in store before the card is reported as lost or ******, there can be no subsequent recovery of Dis-Chem Benefit Card rewards or value. Dis-Chem cannot be held liable for loss of Dis-Chem Benefit Programme rewards or monetary value thereof.