FELT LIKE A ******** BEING ESCORTED JUST TO GET DIS-CHEM TROLLEY AFTER SHOPPING

I just had to share my experience yesterday at the Dis-Chem in Middelburg Mall: I love going to Dis-Chem - don't get me wrong, love shopping there, because of the variety of goods: When I was finished at the till and left Dis-Chem I was stopped by the Security Lady at the door, telling me that I was not allowed to go out with the trolley that I have, I was so shocked could not believe my ears, I was asked to wait so someone can escort me out to get the trolley, I was also in a hurry so that kept me back, I was waiting for quite a while when a gentleman had to walk with me. I did complaint and said but why, what happen in future if one buys a lot of Items and each time gets escorted outside, I then went up to Spar outside I had to pack my Dis-Chem trolley over to the Spar trolley. So now what do we need to do, get an outside trolley to shop at Dis-Chem not to be embarrassed with the same situation? How come the clients are treated this way? I need to ask. They want us to shop there and need to take all the bags you shopped out of the trolley to carry to your car???? I think they need to re-consider their process, as I understand maybe they have the frustration of trolleys that are outside, BUT why make it the customer's problem, WHY can they not do the same as all the bigger shops get specific individuals to collect now & then the trolleys from outside? I buy a lot from them now and then, just feel like not going there anymore, I do believe more people will feel the same,