AM
Ayanda M

1 reviews | Active since Oct 2015

27 May 2021, 01:14

False theft accusation.

I visited Dis-chem Westgate Mall on 25-05-2021, as I normally would, however once I had completed my purchases and left the shop, I was approached by their security guard at Sheet Street, just opposite the shop, asking me to go back to Dis-chem with him, when I ask why he asked me if I had forgotten to pay for a certain item. To which I said no, I've just paid for everything in my trolley. He led me to the back office, where the manager was and called a female security guard who was instructed to check my handbag, she checked my handbag twice while both the manager and male security guard were in the office, at this point please note that I have not been told what it is I'm suspected of *****ing, I have not been shown any footage of the suspicious behaviour that would lead to anyone thinking I stole something. The male guard and manager leave to view the footage while away they call the female guard who is with me in the office and instruct her to keep searching my bag, which she does. When the manager and security guard return, the manager for the 1st time actually acknowledges me, greets me and introduces himself as Sicelo, the manager. And then proceeds to tell me that they are not allowed to show me the footage but they will upon request, which I did request but to date I still haven't seen it. He continued to say that they say me take items from my trolley (from Checkers Hyper) with other items from other stores previously visited and place them in my bag. Which in fact did happen, it was a small box with cake inside purchased from Le Gourmet earlier. That I moved to my bag as I was placing more items in my trolley and it would have been squashed. What disappointed me most is the embarrassment that I had to endure being escorted from Sheet Street back to Dis-chem, the invasion of privacy without being given may clarity as to why I'm being brought back, not being shown any evidence, getting an apology filled with buts and pathetic scenarios. My time wasted, preventing me from completing my errands because by the time I was allowed to leave all the places I needed to go to were closed, being disrespected by staff members of a shop that I used frequent and actually enjoyed shopping in prior to this visit, being made to sit in that back room at 38+ weeks pregnant for an undeterminable amount of time, no one bothers to ask me if I'm ok, or if I needed anything. What irritated me the most is that I didn't even have to leave the shop for before this issue was resolved, security has walky talkies, they could have communicated with the security guard at the door to make me aware that there may be a problem, but none of this was done. Also the manager requests my details, but fails to tell me what for exactly. I was expecting a call with a decent apology at the very least, but nope, none of that. I most certainly will not be spending anymore money at Dis-chem after this incident, I'm beyond upset by the treatment I received. My family, extended family and friends will most certainly not be shopping at Dis-chem anymore after the disrespectful and inhumane manner in which they have treated me.

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