Extreme dissatisfaction with Dis-Chem’s delivery service

The service I have experienced has been unacceptable. The staff managing the WhatsApp service have been arrogant, dismissive, and clearly unwilling to provide the level of service promised to customers. If Dis-Chem is unable to reliably deliver medication, then this service should not be offered at all.

As a diabetic patient, timely access to my medication is not optional—it is critical to my health. Due to repeated delivery delays, missed commitments, and ongoing failures to deliver on time despite numerous follow-ups, I have repeatedly missed my medication. This is deeply concerning and completely irresponsible for a pharmacy service provider.

The lack of accountability and urgency shown by your delivery team demonstrates a serious disregard for patient wellbeing. I am disgusted by the conduct I have experienced and expect this matter to be treated with the seriousness it deserves