Eventually the store manager send an email back requesting my contact details which I did sent and only called me back days after eventually when receiving the call from him my phone rang for 3 seconds and he then dropped the phone . No communication afte

This happened 26 June 2023.

I went to dischem store yesterday just after 03:00pm. Me and my colleague went to the washing detergent aisle, when we came there the sunlight auto 2kg was on the last rack with a price of R55.95 in the middle of the rack. I took 2*2kg and then went to the deodorant aisle and after that we proceeded to the till.

When I got to the till the cashier told me that the sunlight auto is not on special...I then told her that it is on the rack and the price is R55.95,she then called the supervisor and she told me the same and I told her that this washing powder is on the rack with the price...she left us at the till and went to the aisle, my colleague that was with me also stepped outside of the shop just after her as he saw someone he used to know.

Now I'm standing at the till the supervisor never returned …this I requested the cashier to call the manager when he came I explained the same story to him, he then left me at the till I shortly followed after him when I got the the aisle there were 5 workers standing there with the supervisor as well .By this time they placed a price tag on the rack on the far left side as well as price tag which is hanging in the middle of the rack to show that it is only the handwash that is on special.(which they also didn't have stock of) I then told the manager that not one of those price tags was there by the time we entered he then took the price tag on the left corner and rep****;:mam this has been here since the 20 June and the tag in the middle is for the handwash but we don't have stock at the moment and that i can take a rain check for it.

I then rep**** that no thank you and took 2*2kg Omo auto. I proceeded to till and paid for the Omo and roll-on and the cashier called the same supervisor to come and void the sunlight auto. I walked towards the door and my colleagues were waiting for me and told me that when I called the supervisor she went to that aisle and changed the prices. I know they did change it for a fact and I'm very disgusted in the manner that the supervisor as well as the managers handled the situation. From this incident it gives me the impression that a company such as Dis-chem equips their staff with such customer care skills.

I'm very very disturbed with this incident and myself being a manager and working with customers on a daily basis for more then 10 years I can tell you that's no way to deal with such a situation.