LC
Larissa C

1 reviews | Active since Aug 2020

06 Jun 2024, 22:31

ENOUGH IS ENOUGH!!!!

On the 25th of May I went into Dischem and was very excited to see that they had glutagon gluten free all variant mixes for R48. 95 if you had a card and it was on until the 9th of June. I have a gluten allergy and was very pleased because it costs a lot of money to live gluten free. Anyway, on Monday the 3rd of June I went into the Musgrave Dischem and there was no special, so I then had to try and find someone to ask them about it and they knew nothing about it. They then called a supervisor who also had no clue about the special. No surely if you work in the store you should know about there specials!!! Oh yes and I wasn't even greeted by Christine the supervisor. She came to assist me and was actually so unfriendly as well. Anyway they had to go and try and find pamphlets with the specials on. Now when I went in on the 25th there was a purple and white piece of card with the special on, when I went in on the 3rd there was no sign at all. On the 25th the sign fell off the shelf and I put it back on top of a box. When Christina spoke to me she said it was only on certain cake mixes, but on the purple card it said all variants. Anyway Christine suggested we speak to the store manager. We went and found Me****h the store manager, who also by the way didn't even greet me. All his response was in a very abrupt way was to say: "it is not on special we can't give it to you". So I put my basket down and walked out the shop. When I came home I phoned and laid a complaint about false advertising as well as about the staff at Musgrave Dischem. I was told I'd get some response from someone regarding my complaint. Well, yesterday I phoned customer care as I still hadn't received any information and I was promised that today between 12:15 & 12:45 I would receive a phone call. Well, I never received any phone calls. So I phoned again and said I'd heard nothing so I told them I was going to write a review and all of a sudden at about 16:05 I had an email, saying that they were on the line with the store when they were supposed have phoned me. I'd been promised first thing this morning they'd phone the store. So why were they only on the phone at 12:15 when they were supposed to have phoned at 9this morning? Now I get told I'll be contacted tomorrow. I doubt it will happen. This is now a week that you haven't bothered. I'm very frustrated with the outcome as there is no outcome!!! Dischem get your act together. I want those variants of the glutagon as originally advertised and I want them before Sunday, which is when the special ends. Actually for the inconvenience that you have caused me they should actually be free!!!!!

0
Replies (0)