Dysfunctional phone-in system

Although the actual service in the dispensary is excellent, their telephones are totally dysfunctional. I urgently need meds that I missed during a hospital visit. I cannot get hold of them! The phone rings for ages, then it is "picked up and disconnected" almost immediately. Try option 3 to leave a message.... They leave YOU a message. Their mailbox is full and cannot take your call. If you need them... GO IN PERSONALLY. Nothing else seems to work. Sorry this is going public Dis Chem but maybe this is the only way to get your attention.